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SW Business Solutions is currently looking for an Lead Help Desk Technician.  As a key member of SW Business Solutions, this position is responsible for managing support for our clients networks and maintaining our Remote Management and Monitoring Software (RMM).

Common Responsibilities for Lead Help Desk Technician

  1. Take incoming calls for Help Desk
  2. Input data into ticketing system.
  3. Communicate with Customers
  4. Communicate with Engineers
  5. Run Reports for customer networks.
  6. Perform troubleshooting analysis of servers, workstations and associated systems.
  7. Document network problems and resolution for future reference.
  8. Monitors system performance.
  9. Manage user accounts, permissions, email, anti-virus, anti-spam.
  10. Design implement and upkeep RMM product
  11. Maintain Reporting for our clients
  12. Responsible for Cloud services as it relates to Backup, Patching and Anti-Virus for our clients
  13. Oversee alerts from RMM Product

Technical Skills and Requirements for Lead Help Desk Technician

  1. Experience in: Solar Winds MSP N-Central, Microsoft, Cisco, VMware, WatchGuard, VoIP, TCP/IP, DNS, DHCP and Active Directory, Remote access
  2. Communication Skills
  3. Organized
  4. Proficient Phone Skills
  5. Requires knowledge of networking and hardware.
  6. Strong analytical abilities and professional office experience needed.

Please send resumes’ to resume@sw-businesssolutions.com

 

 

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Business Solutions currently has job openings for the following positions:

SW Business Solutions is currently looking for senior-level Technician.  As a key member of SW Business Solutions, this position is responsible for managing aspects of our client’s network administration including servers, desktop systems, communications hardware/software and office systems.

Common Responsibilities for Network Engineer

  1. Install new hardware, systems, and software for networks.
  2. Install, configure, and maintain network services, equipment and devices.
  3. Support administration client servers.
  4. Manage system back-up.
  5. Plan and support network infrastructure.
  6. Perform troubleshooting analysis of servers, workstations and associated systems for Clients.
  7. Document network problems and resolution for future reference.
  8. Monitors system performance and implement performance tuning.
  9. Manage user accounts, permissions, email, anti-virus, anti-spam.
  10. Requires knowledge of networking.
  11. Oversee software and network security.
  12. Strong analytical abilities and professional office experience needed.

Technical Skills and Requirements for Network Engineer

  1. Experience in: Microsoft, Cisco, VMware, WatchGuard,  Storage Area Networks, VoIP, TCP/IP, DNS, DHCP and Active Directory

Please Send Resumes’ to resume@sw-businesssolutions.com